Privacy Policy

Avalon Craftsman LLC ("Avalon," "we," "us," or "our") respects your privacy and is committed to protecting the personal information entrusted to us.

This Privacy Policy explains how Avalon collects, uses, stores, and shares information when you use our websites, applications, digital services, Home Passport services, Realtor Partner services, communications, and other products and services that link to this Privacy Policy.

By using Avalon services, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

Depending on how you interact with Avalon, we may collect the following categories of information.

Personal and Contact Information

This may include your name, preferred name, email address, telephone number, mailing or service address, account credentials, and other information you provide when creating or managing an Avalon account.

Professional Information

For Realtors, contractors, service providers, builders, property professionals, and other business partners, we may collect information such as company or brokerage name, business contact information, professional license information, service areas, job title, and information necessary to verify professional credentials or eligibility.

Property and Home Information

Avalon services may collect or maintain information relating to a property, including its address, characteristics, systems, equipment, maintenance history, repairs, improvements, projects, warranties, documents, photographs, service history, and other information used to support the Avalon Home Passport and related services.

Some property information may be obtained from homeowners, Realtors, service providers, public records, property-data providers, or other lawful sources.

Account and Verification Information

We may collect information necessary to establish, authenticate, secure, and manage an Avalon account, including email and mobile-phone verification information, authentication records, account status, and security-related activity.

Transaction and Service Information

When you purchase, sponsor, schedule, request, or receive an Avalon product or service, we may collect information necessary to process and administer that transaction or service.

Payment information may be processed by third-party payment providers. Avalon may receive transaction-related information without receiving or storing complete payment-card details.

Communications

We may retain communications you send to Avalon, including customer-service inquiries, appointment requests, feedback, documentation submitted for verification, and other correspondence.

Technical and Usage Information

When you use Avalon websites or digital services, we may automatically collect certain technical information, such as device and browser information, IP address, pages or features accessed, timestamps, diagnostic information, and other information used to operate, secure, and improve our services.

2. How We Use Information

Avalon may use information we collect to:

• create, administer, and secure accounts;
• verify identities, email addresses, mobile numbers, and professional credentials;
• create, maintain, and support Avalon Home Passports;
• provide homeowner, Realtor, property, scheduling, maintenance, and related services;
• process purchases, sponsorships, service requests, and transactions;
• communicate about accounts, appointments, verification requests, services, and support matters;
• provide security notifications and one-time verification codes;
• maintain property and service records;
• improve, troubleshoot, protect, and develop Avalon products and services;
• prevent fraud, misuse, unauthorized access, and other security threats;
• comply with legal, regulatory, contractual, and recordkeeping obligations; and
• protect the rights, safety, property, and legitimate interests of Avalon, our customers, and others.

3. SMS and Mobile Phone Information

Avalon may use a mobile telephone number you provide to send transactional or security-related text messages, including one-time passcodes used to verify your mobile number or authenticate an account or security-sensitive action.

Where required, Avalon obtains consent before sending SMS messages.

Message frequency varies depending on your interaction with Avalon. Message and data rates may apply.

You may reply STOP to supported Avalon SMS messages to opt out of further messages and HELP for assistance.

Opting out of SMS messages may prevent Avalon from providing features that require mobile-number verification or SMS-based security.

We do not sell or share your SMS opt-in data or personal information with third parties for marketing purposes.

Mobile information and SMS consent information will not be shared with third parties or affiliates for their own marketing or promotional purposes.

4. How We Share Information

Avalon does not sell personal information.

We may disclose information when reasonably necessary to operate our business and provide our services, including to service providers that perform functions on Avalon's behalf, such as hosting, communications, authentication, scheduling, payment processing, data services, analytics, security, and customer support.

These providers may access information only as necessary to perform services for Avalon and are expected to handle information appropriately.

We may also disclose information:

• when you direct or authorize us to do so;
• to facilitate a service or transaction you request;
• to comply with applicable law, legal process, or governmental requests;
• to investigate fraud, security incidents, or violations of our terms;
• to protect Avalon, our users, or others; or
• in connection with a merger, acquisition, financing, reorganization, sale of assets, or similar business transaction, subject to applicable law.

5. Home Passport and Property Information

The Avalon Home Passport is designed around the property.

Certain information may therefore form part of the continuing history of a property, including information concerning property characteristics, systems, maintenance, repairs, improvements, warranties, projects, and other property-related records.

A change in property ownership does not necessarily erase the historical record associated with the property.

Avalon distinguishes property-related information from information that is personal or private to a particular homeowner. Access to Home Passport information is governed by applicable Avalon account, authorization, ownership, and privacy controls.

Avalon does not intend for a change of property ownership to transfer a prior homeowner's private personal information to a subsequent homeowner.

6. Realtor and Professional Information

Avalon may verify professional information provided by Realtors or other professionals using licensing authorities, public records, professional organizations, documentation supplied by the professional, or other appropriate sources.

Professional credential information may be retained as part of Avalon's records concerning eligibility, verification, historical relationships, transactions, or services.

7. Cookies and Similar Technologies

Avalon may use cookies and similar technologies to operate its websites and applications, maintain sessions, remember preferences, understand usage, improve performance, and help protect our services.

Where required by law, Avalon will provide appropriate choices regarding non-essential cookies or similar technologies.

8. Data Security

Avalon uses reasonable administrative, technical, and organizational safeguards designed to protect personal information from unauthorized access, disclosure, alteration, loss, or misuse.

No information system or method of electronic transmission can be guaranteed to be completely secure. Users should protect their account credentials and promptly notify Avalon of suspected unauthorized account activity.

9. Data Retention

Avalon retains information for as long as reasonably necessary for the purposes for which it was collected, to provide and maintain services, preserve legitimate property or transaction records, satisfy legal and contractual obligations, resolve disputes, enforce agreements, and protect Avalon and its users.

Retention periods may vary depending on the type of information and the service involved.

10. Your Choices and Rights

Depending on your relationship with Avalon and applicable law, you may request access to, correction of, or deletion of certain personal information.

Some information may need to be retained for legal, security, fraud-prevention, transaction, property-history, or legitimate business purposes.

You may manage certain communications through the methods provided in those communications.

11. Children's Privacy

Avalon's services are not directed to children under 13, and Avalon does not knowingly collect personal information directly from children under 13 through services intended for general consumers.

If Avalon learns that personal information from a child under 13 has been collected improperly, we will take appropriate steps to address it.

12. Third-Party Services and Links

Avalon services may integrate with or link to third-party services.

Those third parties may maintain their own privacy practices and policies. This Privacy Policy does not govern independent third-party services that are not controlled by Avalon.

13. Changes to This Privacy Policy

Avalon may update this Privacy Policy periodically to reflect changes in our services, practices, technology, or legal requirements.

When we make material changes, we will update the "Last Updated" date and provide additional notice when appropriate.

14. Contact Avalon

Questions or requests concerning this Privacy Policy or Avalon's privacy practices may be directed to: